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What's IT
Management Outsourcing Service (IMOS)?
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IMOS is one type of Business
Process Outsourcing(BPO), it advocates outsourceing IT
business process to a qualified third party service provider
according to a Long-Term service contract, so that the
enterprise will be able to focus the resources to improve
its ability in business, and obtain more profits. IMOS
of KAPE is based on the worldwide advanced IT Management
System------REMEDY. REMEDY as a service platform, will
provide long-term, reliable, suitable, convenient and
overall IT service to Customers.
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In IMOS, KAPE will provide:Incident Management, Problem
Management, Change Management,
Release management, Service Level management, Capacity management, Availability,
Management, Configuration management, Financial management, IT
Service Continuity
The benefit will be obtained after IMOS adopted:
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 Reduce
Total Cost of Ownership (TCO) in IT |
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Improve
return on Investment (ROI) |
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BPO includes: |
KAPE's BPO will assist Customer to reduce
TCO and improve ROI through two ways: |
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REMEDY
Platform Outsourcing |
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Provide a 7*24 IT Service Management Platform,
so as to centralized management of Customers, and submit
service based on the standard service process, reduce
TCO. |
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Provide
overall IT Management Service |
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In according to Customer Standard management
process, BPO will provide overall IT support and service
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| Click here to contact us for more information,
or Call our Sales Hot-Line 800-820-0792 |
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