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KAPE's System Take Care Service
provides Customer with an overall IT support platform and can
solve Customers' emergent problems at any place and any moment.
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These issues can be solved by KAPE's Support On-Line
(SOL) or Support On-Site (SOS) based on SLA. |
Advantages of System Take Care Service |
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Cost Saving |
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Expense is counted according to real service
requests and charged according to real on-site service
time (Excluding traveling time). |
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Quick response |
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To Provide 7X24-hour service, and response
time of On-Site Service will be based on the Service Level
Agreement (SLA) after receiving the service request call
from Customer. |
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Efficiency and Convenience |
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Since KAPE stores a Complete Customer Information
Database and a Complete Problem Resolution Database in
Database Server, KAPE'S experts will provide effective
support through SOL or SOS for Customers' emergent problems
in time. |
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Low Risk |
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If the contracted service tokens have not
been used up, Customer can continue to request service
with the left service tokens in next year and up to the
third year, or Customer can transfer the contracted service
product to another service product or a solution with
same value according to actual demands in one year later
after the contract signed. |
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| Click here to contact us for more information,
or Call our Sales Hot-Line 800-820-0792 |
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