IAG Mentor teams announced for the ITIL® Refresh programme   2006/03/10
 

The teams will consist of eight groups, one for each of the core publications and three more for integration, process modelling and terms and definitions.

The teams consist of eight groups, one for each core publications and three additional teams for technical integration, process model development and terms and definition updates coming from the content development.

The teams comprise:
  • Service Strategies:
    •  Michael Nieves and Majid Iqbal (authors), Bill Powell and John Gibert (mentors)
  • Service Design:
    •  Colin Rudd and Vernon Lloyd (authors), Sergio Rubinato and Tony Jenkins (mentors)
  • Service Introduction:
    •  Shirley Lacy and Ivor Macfarlane (authors), Malcolm Fry and Rob Stroud
  • Service Operation:
    •  David Cannon and David Wheeldon (authors) Christian Nissen and Paul Wilkinson (mentors)
  • Continual Service Improvement:
    •  George Spalding and Gary Case (authors) Alan Nance and James Siminoski (mentors)
  • Technical integration team:
    •  Diane Colbeck and Phil Montanaro
  • Process model development team:
    •  Jeroen Bronkhorst and Sharon Taylor
  • Terms and definition updates team:
    •  Colin Hamilton and Lex Hendrix